The dealer must also guarantee multiple channels for sending the refund request, including at least a specific section of the website, as well as a telephone number or physical assistance points for the delivery or sending of the same.
Within 20 days of the request, the concessionaire communicates the reasoned rejection, or acceptance of the same, and the amount to be paid as a refund. Furthermore, the Art resolution provided for the creation of a single App for all managers to submit refund requests, an application which, however, is not yet available at the moment.
The critical issues
The most critical aspect of this revolution, however, concerns the possibility for motorway companies to fully recover the expense of reimbursements granted by increasing toll rates, reports Codacons.
For construction site delays, operators will be able to recover 100% of the expenditure incurred until 2027 (75% in 2028, 50% in 2029 and 25% in 2030), while reimbursements linked to the blocking of traffic can be fully recovered by concessionaires through the toll if the concessionaire demonstrates force majeure, compliance with information constraints and the adoption of all necessary measures to overcome the event. In essence, it will be the motorists themselves, through motorway tolls, who will pay out of their own pockets the reimbursements granted for delays and traffic blocks, the consumer association warns.
The exceptions
