A Bangladesh-Singapore joint venture, leading customer engagement software maker 'Rive Chat' has recently launched 'Version 4.0' of its chatting service. The company said in a notification that many updates have come to their service in the new version. One of which is now a self-contained IM platform to interact with visitors from the website with instant messaging and live chat. As a result, organizations can maintain direct contact with more number of visitors.
Reeve Chat primarily provides live chat and chatbot solutions across various industries. From websites to various messaging services such as WhatsApp, Facebook Messenger, Instagram, Telegram, all such communications can be done through Reeve Chat in just one platform.
The new features of 'Version 4.0' will further enhance this service to provide a better customer experience and increase the efficiency of agents. With the addition of offline messaging, an agent or customer will now be able to exchange messages at any time. Even if the customer is offline, the agent can message him and the customer can come online and re-enter the website to view and reply to the message.
Rev Chat CEO M Rezaul Hasan said, 'We believe that the combination of instant messaging and live chat in Rev Chat version 4.0 will bring an unprecedented change in customer engagement. Positive feedback from our partners and users has always encouraged us to innovate like this.'
