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Indigo, India's largest airline in terms of market share, has been included in the list of the world's worst airlines. The European Air Passenger Claims Processing and Facilitating Agency included 109 airlines in its survey, in which IndiGo was ranked 103rd.
AirHelp releases annual rankings of international airlines and airports. There are three criteria for this – on-time performance, customer opinion, and processing of compensation claims. According to AirHelp, all three criteria contribute equally to determining an airline's score. That means everyone's share in scoring is 33.33%.
Air India got 61st position, its score was 6.15
In its 2024 report, AirHelp gave IndiGo a score of 4.80. The only other Indian airline in the list is Air India, which got 6.15 and is ranked 61st. Brussels Airlines has topped the list, followed by Qatar Airways and United Airlines at second and third position with scores of 8.12, 8.11 and 8.04.
Indigo is the fourth worst airline in the world
| airline | rank |
| sky express | 100 |
| air mauritius | 101 |
| Tarom Airlines | 102 |
| Indigo Airlines | 103 |
| Pegasus Airlines | 104 |
| El Al Israel Airlines | 105 |
| Bulgaria Air | 106 |
| Novelair Airlines | 107 |
| Buzz Airlines | 108 |
| Tunisair Airlines | 109 |
Source: European Air Passenger Claims Processing and Facilitating Agency
world's best airlines
| airline | rank |
| Brussels Airlines | 1 |
| Qatar Airways | 2 |
| United Airlines | 3 |
| American Airlines | 4 |
| Play Airlines (Iceland) | 5 |
| Austrian Airlines | 6 |
| LOT Polish Airlines | 7 |
| Air Arabia | 8 |
| Widerøe Airlines | 9 |
| Air Serbia | 10 |
Indigo raised questions on the method of ranking
However, IndiGo has questioned the methodology and process used to prepare the AirHelp ranking. The airline said, 'India's aviation regulator DGCA i.e. Director General of Civil Aviation issues monthly reports on the basis of the airline's punctuality and customer complaints.
In this, IndiGo has been consistently scoring top rank for least complaints and punctuality. The data published in the survey by AirHelp has not given information about the sample size taken from India, nor has it taken into account the methods of preparation and the guidelines of the global aviation industry. Therefore the credibility of this report is doubtful.
On-time performance: 71.9% of IndiGo flights flew on time
| airline | OTP % |
| indigo | 71.9% |
| Vistara | 71.4% |
| Akasa Air | 67.2% |
| air india | 66.3% |
| spicejet | 63.8% |
| Alliance Air | 54.4% |
OTP - On-Time Performance Source: DGCA, October 2024
Customer Complaint: 2 complaints against Indigo out of 1 lakh passengers
| airline | customer complaint |
| fly big | 14.7 |
| Spice Jet | 14.7 |
| Alliance Air | 2.1 |
| star air | 1.6 |
| fly 91 | 1.2 |
| air india | 0.6 |
| Akasha Air | 0.5 |
| indigo | 0.2 |
| Vistara | 0.0 |
| India One Air | 0.0 |
Note: The incidence is per 10,000 passengers. Source: DGCA, October 2024
Flight Cancellation: Most Big Fly flights were canceled in October
| airline | flight cancellation |
| fly big | 22.22% |
| India One Air | 14.66% |
| Alliance Air | 4.06% |
| fly91 | 2.56% |
| spicejet | 1.91% |
| Vistara | 1.25% |
| indigo | 0.78% |
| star air | 0.64% |
| air india | 0.62% |
| Akasa Air | 0.31% |
Source: DGCA, October 2024
Aviation Sector: IndiGo's 63.3% stake
| airline | market share |
| indigo | 63.3% |
| air india | 19.4% |
| Vistara | 9.1% |
| Akasa Air | 4.5% |
| spicejet | 2.4% |
| Other | 1.3% |
Source: DGCA, October 2024
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Also read this news related to Indigo…
Indigo sues Mahindra for trademark infringement: Airline objects to '6E' in electric car 'BE 6E', company says no scope for dispute
Inter Globe Aviation, the company that operates Indigo, has filed a case against car manufacturing company Mahindra Electric Automobile Limited. Indigo has alleged trademark infringement over the use of '6E' in the company's recently launched electric car 'Mahindra BE 6E'.
The matter was presented before Justice Amit Bansal in the Delhi High Court today i.e. Tuesday (3 December 2024), but he recused himself from it. The case may be heard on December 9.
Click here to read the full news…
