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- DoT To Tackle Cyber Fraud, Central System To Prevent Fake Calls To Be Launched Soon
New Delhi6 hours ago
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- Citizens are advised to use 'Chakshu' to report spam calls
- 45 lakh spoofed international calls to Indian phone numbers are being blocked by TSP every day
In recent times, citizens have been receiving several fraudulent calls, often appearing as coming from Indian mobile numbers. In reality, these calls are made fraudulently by cyber criminals operating from abroad. These criminals take advantage of Calling Line Identity (CLI) to disguise the true origin of calls, leading to problems like disconnection of mobile numbers, fake digital arrest threats, and even impersonation of government officials or law enforcement agencies. There has been a flood of events. Recent cases involving false allegations related to drugs, narcotics and sex rackets have further increased public concern.
In response to this growing threat, the Department of Telecommunications (DoT) in collaboration with Telecom Service Providers (TSPs) has launched an advanced system to identify and block incoming international fake calls before they reach Indian telecom customers. Is designed for. The system is being implemented in two phases: first, at the TSP level to prevent spoofed calls from their own customers' phone numbers; And second, at the central level to prevent spoofed calls from customer numbers from other TSPs.
So far, all four TSPs have successfully implemented this system. Nearly one-third of the total 4.5 million spoofed calls are being blocked from getting through to the Indian telecom network. The next phase will include a centralized system that will eliminate the remaining spoof calls across all TSPs. It is expected to be operational soon.
However, fraudsters keep adopting and creating new methods to deceive the public. The Department of Telecommunications is taking timely steps to protect telecom users when these new methods are reported. In this era of rapidly evolving technology, the Department of Telecommunications has taken several steps to make the telecom ecosystem safe and secure. However, despite these strong security measures, there may still be cases where fraudsters become successful in other ways.
In such cases, DoT encourages citizens to proactively report suspected fraudulent communications, to help DoT identify and prevent misuse of telecom resources for cyber crimes, financial frauds etc. This will also help protect citizens from impersonation, exploitation and take proactive action against potential threats.
Citizen Communication Partner Platform ( ) available on Eyewitnesses can report such calls on the facility, providing details including screenshots about the suspected fraud call, SMS and WhatsApp messages, medium of receipt, category of fraud desired, date and time of receiving such messages. An OTP based verification of the report will be done.
Chakshu facility is an important step towards protecting citizens from cyber frauds. This feature helps in early detection and prevention of potential fraud by providing a streamlined process to report suspicious activities, thereby protecting users from financial and personal losses.
Additionally, the Government has taken various measures to prevent misuse of telecom resources:
- The Department of Telecommunications (DoT) has launched the Digital Intelligence Unit (DIU) project with the objective of developing systems to prevent misuse of telecom resources for cyber crimes and financial frauds.
- Sanchar Saathi Portal: Department of Telecommunications has developed citizen centric Sanchar Saathi Portal (www.sancharsaathi.gov.in) which provides various facilities for reporting cases related to misuse of telecom resources, as follows:
- reporting suspected fraudulent communications and unsolicited commercial communications (UCC);
- To know about the mobile connections issued in your name and to report disconnection of those mobile connections which are either not required or not availed of;
- Reporting stolen/lost mobile handsets for blocking and tracing;
- Checking the genuineness of mobile handset while purchasing new/old device;
- Reporting international calls received from an Indian telephone number as calling line identity.
- Digital Intelligence Platform: Department of Telecommunications has launched an online secure Digital Intelligence Platform (DIP) to share information related to misuse of telecom resources among stakeholders for prevention of cyber crimes and financial frauds. Currently field units of DoT, all Telecom Service Providers (TSPs), Ministry of Home Affairs, 460 banks and financial institutions, 33 State/UT Police, Central Agencies and other stakeholders are on this platform. The platform, inter alia, hosts the list of disconnected mobile connections on a real-time basis along with the reasons for disconnection, thereby enabling stakeholders to discontinue the respective services linked to these mobile numbers. Including are able to take appropriate action.
- The Department of Telecommunications has used artificial intelligence based tools to identify mobile connections taken on fake/counterfeit documents or in excess of the limit prescribed for an individual. Such mobile connections along with telecom resources and mobile handsets used in fraudulent activities are being removed from the telecom ecosystem.
The results of the action taken by DoT till date are summarized as follows:
- 1.77 crore mobile connections taken on fake/counterfeit documents were disconnected.
- Targeted action to disconnect 33.48 lakh mobile connections and block 49,930 mobile handsets used by cyber criminals in cyber crime hotspots/districts of the country.
- 77.61 lakh mobile connections exceeding the individually prescribed limits have been disconnected.
- 2.29 lakh mobile phones involved in cyber crime or fraudulent activities were blocked across India.
- Out of 21.03 lakh stolen/lost mobile phones, about 12.02 lakh have been traced.
- Around 20,000 entities involved in sending SMS in bad faith, 32,000 SMS headers and 2 lakh SMS templates were disconnected.
- Around 11 lakh accounts have been frozen by banks and payment wallets, which were linked to disconnected mobile connections taken on the basis of fake/counterfeit documents.
- Around 11 lakh WhatsApp profiles/accounts have been closed by WhatsApp which were linked to disconnected mobile connections taken on fake/counterfeit documents.
- 71,000 points of sale (SIM agents) have been blacklisted. 365 FIRs have been registered in several states/union territories.
